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Upward Design provides customers with a cost-effective solution for establishing and maintaining a virtual presence on the World Wide Web. We provide everything you need to get your business on the Internet.

From establishing your online presence on the Internet to hosting, storing, promoting, and maintaining an industrial strength eBusiness site, Upward Design offers a comprehensive suite of services. Whether you're new to the web, or an old hand at using servers, you'll find that Upward Design makes everything as simple as it gets.

Service & Support Benefits

1. Responsive support team & Same day response guarantee
   Is your current host taking days to return your tech support requests? We guarantee to reply to each and every tech support ticket on the same day. Our average response time is usually within minutes.
   
   
2. 24/7 monitoring station
   Upward Design servers are monitored around the clock by 5 different systems at 4 remote locations around the world. If any service fails or issues warnings, our technicians are notified immediately. We have monitoring stations in Germany, Australia, United States and the UK. By utilizing a global station of monitoring stations we are able to respond diligently to issues that may be affecting that region.
   
   
3. Direct contact with the Supervisor
   If in the RARE case you are not satisfied with the way a support technician has handled your support ticket, you will be able to directly contact the supervisor who will look at your case and resolve your issue. The supervisor is employed to ensure the support team is continually upholding excellent customer service standards.
   
   
4. Online Manual Packed With Immediate Assistance
   Our Online Manual is the best in the business and can provide you with answers to 95% of all questions you may have.
   
   
5. Support is our number one priority
   It's that simple, support is our number one priority.
   
   
6. State of the art tech support ticketing system
   Open a tech support ticket via an online, easy to use form... then you are emailed your ticket number. Out technicians view your ticket and fix or answer the problem, and then notify you when completed.

Our Uptime Guarantee

In the event that your web site is not available for more than 99.5% within a month, Upward Design will credit the following month's service fee according to the chart to the left. The domain name being credited must still be active on our systems during the month following the downtime to receive credit. Maximum credit shall not exceed the basic monthly service charge for the affected month. Credit can only be applied to services for the specific domain name that experienced the downtime and does not have a cash value.